Terms of service

Last updated: 4 October 2026

These terms apply when you buy from edkawines.com. Please read them before you order. They do not affect your statutory rights as a consumer.

1. Who we are

EDKA Wines is a trading name of Edka Ltd, registered in England & Wales (company number 10789722), registered office 13 Severn Road, Porthcawl, Wales, CF36 3LW. VAT number 274942374.

2. You must be 18 or over

It is against the law to sell alcohol to anyone under 18, or to buy it on their behalf. By ordering you confirm that you are 18 or over. We may ask for proof of age and may cancel an order if we are not satisfied. Our couriers may refuse to hand over a parcel to anyone who appears to be under 18.

3. Your order

When you place an order we email you to say we have received it. The contract is made when we confirm we can supply your wine. If we cannot, we will tell you and you will not be charged for it.
Most of our wines are sourced to order from our suppliers. If a wine turns out to be unavailable, we will tell you as soon as we know and either offer a suitable alternative, which you are free to refuse, or refund that item in full.
If the vintage we have available differs from the one shown, we will contact you before sending it. You can accept the other vintage or have a full refund for that item.
We may limit quantities, and may refuse orders that appear to be for resale.

4. Prices and payment

All prices are in pounds sterling and include VAT. Delivery is charged separately and shown at checkout (see Delivery).
Member prices, six-bottle prices and discount codes do not combine unless an offer says they do. Where more than one could apply, you get the best one.
If we have made an obvious pricing error, we will contact you before your order is fulfilled. You can buy at the correct price or cancel for a full refund.
Payments are processed securely by Shopify Payments. Your card may be authorised when you order and charged once we confirm we can supply your wine.

5. Delivery

We deliver to UK addresses only, by Royal Mail tracked service. Delivery times shown are estimates.
Gift and corporate orders can go to several addresses. Each address is a separate delivery.
Your wine is your responsibility once it has been delivered to the address you gave us, or to someone there who accepts it.
If your order is late, damaged or missing, contact us as soon as you can and we will put it right.

6. Your right to cancel

If you are a consumer, you have 14 days from the day you receive your order to tell us you want to cancel, for any reason. Then:

Tell us by email at edka@edkawines.com before you send anything back.
Return the wine within 14 days of telling us, unopened and in the condition you received it. You pay the cost of returning it, unless it is faulty or we sent the wrong item.
We refund the price of the wine and the standard delivery charge within 14 days of receiving it back (or of proof that you sent it). We may reduce the refund if the wine has been opened, damaged or handled more than was needed to inspect it.

See our Refund policy for details.

7. Faulty or damaged wine

Your rights under the Consumer Rights Act 2015 are not affected. If a bottle arrives broken, or is faulty (for example corked), tell us with your order number and, if possible, a photo. We will replace it or refund it, including any delivery charge for that item. Please keep the bottle until we have replied.

8. Membership

The yearly membership is a subscription that renews automatically until you cancel. It is covered by our Membership terms and our Membership cancellation policy, which take priority over these terms where they differ.

9. The EDKA Promise, offers and gift vouchers

Our price promise is set out in The EDKA Promise terms.
Each promotion or discount code is subject to the terms shown with it, including its end date.
Gift vouchers can be spent on edkawines.com. They cannot be exchanged for cash.

10. Business customers

If you buy for a business, sections 6 and 7 apply only as far as the law requires for business buyers. Our total liability to a business customer is limited to the value of the order concerned.

11. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable, or for business losses where you buy as a consumer. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

12. Events outside our control

If something outside our control delays or prevents an order (for example a courier strike, severe weather or a supplier shortage), we will tell you. If the delay is significant you can cancel and receive a full refund for anything not delivered.

13. Using our website

The content of this website, including text, photos and videos, belongs to Edka Ltd or is used with permission. Do not copy it for commercial use without our written permission. Do not misuse the site, for example by attempting to break its security or by scraping it.

14. Your personal information

How we use your information is explained in our Privacy policy.

15. Complaints and law

If you are unhappy, email edka@edkawines.com and we will try to resolve it quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown here when you placed it.